Company with high level of quality in the information manage for research studies and others health sectors

for this reason, our objective is based on getting our clients satisfaction when providing an excellent service by delivering truthful, timely and reliable information, what constitutes the company’s raison of being.

To accomplish this, EPICONTACT has qualified human talent that constantly participates in training processes and training according to the assigned projects, current regulations, customer service processes and other topics that are required to meet customer needs.

Additionally, we have the technology and tools necessary for the proper development of our objective, the generation of quality indicators and thus maintain a high degree of satisfaction.

Informes de seguimiento estudios clínicos
Llamadas de seguimiento participantes estudios clínicos

EPICONTACT forges its bases on the implementation of quality processes and an excellent resource management, having as reference the application of the following corporate values that will guide its work:

  • Commitment
  • Honesty
  • Customer service
  • Timeliness
  • Integral conduct
  • Teamwork
  • Assertive communication

Quality Management System

It has the goal of fulfilling our mission in the best way, always framed in our corporate values and focused on providing a research communications service that meets the needs and expectations of the client.

 

There for, EPICONTACT intends to follow the next strategic lines to help focus on its work:

  • To have knowledge of the needs and expectations of our customers.
  • To know and comply with current regulations.
  • Maintain constant communication with the client, keeping him/her aware of any incidents that may arise during the provision of the service, thus minimizing their impact and dealing with them in the best way possible.
  • Implement methods of continuous improvement of the service and management processes that allow us to deliver high quality services.
  • To constantly update our knowledge in new areas related to our raison d’être that allow us to be current in the sector, thus anticipating the new needs of our customers.
  • Involve our staff in the management and development of the Quality Management System, taking into account their feedback and suggestions according to the experience they get with the execution of their work in the call center. in addition, promoting their continuous training and thus ensure high quality standards in service delivery.